CWRTP staff have recently completed two data analysis projects that will help the Iowa Department of Human Services’ Child Support Recovery Unit (CSRU) improve collections. The Payment Analysis project identifies parents who are at risk of falling behind on child support payments, and the Arrears project identifies parents behind on payments who are most likely to get back on track. Both projects use predictive modeling to help CSRU field staff prioritize which cases to work on, either by contacting risky payors in advance, or by encouraging parents in arrears to pay more consistently.
CSRU program planner Shannon Thill says the research will help field staff take a more proactive approach to their cases. “Instead of waiting for them to fall behind, we can contact the parents most likely to get behind and encourage them to stay on track. That helps us develop relationships that will ensure steady payments for years to come.” The next step will be to pilot these proactive approaches in select field offices, before implementing them statewide.
Both projects succeeded thanks to extensive collaboration between CSRU staff with knowledge of field operations, and the CWRTP data analysts who developed the predictive models – graduate assistants Feng Zhao, Dong Zhang, and Chen Peng, statistician Erkuan Wang, and Director Jan Melby.