EAA Instructions

In the interactive demonstrations below, you will receive step-by-step instructions that will help you navigate through the registration process for the new CSRU Customer website. You will need the following items to complete the process:

  • an email account
  • your pin number
  • your social security number
  • your case number(s)

The CSRU website will now use Iowa’s Enterprise A&A, a service provided by the State’s Department of Administrative Services, Information Technology Enterprise (DAS-ITE). It is meant to replace all of the various user name/password combinations used by different web applications, and provide a “one-stop shop” for managing your identity information with the State. You may already have an account for this new login system either from registering previously or from your use of another state-sponsered system, such as the following:

  • IHaveaPlanIowa
  • School Alerts
  • Web Warrants
  • DHS CCMIS Provider Portal
  • IWD My Iowa UI (MIUI)
  • ISAC County Services

Included are instructions on how to reset a forgotten password and retrieve a forgotten account id. You can pause and restart the demonstrations as often as necessary.

Setting up a new account



Using an existing EAA account



Resetting a forgotten password



Recover a forgotten user id